Loki Loco

Refund and Returns Policy

👑 Loki Loco Refund & Returns Policy

Because even royal pets deserve royal service.

 

🐾 1. Overview

At Loki Loco, we want every pet monarch to be delighted with their new treasures. However, because our products ship directly from our partner warehouses in China, our return process works a little differently from traditional Australian retailers.

We offer refunds or replacements for items that arrive damaged, defective, incorrect, or missing. We do not accept change‑of‑mind returns for dropshipped items.

 

📦 2. Damaged or Defective Items

If your item arrives damaged or faulty, we will replace it or refund you.

To process this, we require:

  • A clear photo or video of the issue

  • Your order number

  • A brief description of the problem

Once verified, we will arrange a replacement or refund — whichever you prefer.

 

🔄 3. Incorrect or Missing Items

If the warehouse sends the wrong item or something is missing:

  • We will resend the correct item at no cost

  • Or issue a refund if the item is unavailable

Please contact us within 7 days of delivery.

 

🚫 4. Change‑of‑Mind Returns

Because all orders are shipped directly from our international warehouse, we cannot accept returns for:

  • Change of mind

  • Wrong size chosen

  • Items no longer wanted

  • Accidental orders

This is standard for dropshipping businesses and ensures fair pricing for all customers.

 

⏳ 5. Order Cancellations

Orders can only be cancelled before they are processed by the warehouse. Once an order is packed or shipped, cancellation is no longer possible.

If you need to cancel, contact us immediately — we’ll do our best.

 

🌏 6. Shipping Delays

International shipping can occasionally experience delays due to:

  • Customs processing

  • High‑volume periods

  • Logistics disruptions

If your order is significantly delayed, we will assist in tracking it and resolving the issue. Refunds for delays are not available unless the item is confirmed lost.

 

💰 7. Refund Processing Time

Once approved:

  • Refunds are issued within 3–7 business days

  • Refunds are returned to your original payment method

 

📬 8. How to Request a Refund or Replacement

Email us at: support@lokiloco.com.au.au

Include:

  • Your name

  • Order number

  • Photos/videos of the issue

  • A short explanation

Our royal attendants will respond within 24–48 hours.

 

👑 9. Our Promise

We’re committed to making sure your pet’s kingdom is stocked with only the finest treasures. If something goes wrong, we’ll fix it — swiftly, fairly, and with Loki’s signature mischievous charm.